ISO 9001:2015
Quality Management Systems
Description:
Quality Management System (QMS) is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives. The ISO 9001:2015 Quality Management System (QMS) standard is useful for an organisation which:
- Needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
- Aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
Main Components:
The process approach involves systematically defining and managing processes and their interactions to achieve desired outcomes in line with the organization’s quality policy and strategic direction. This can be effectively managed using the PDCA cycle, with a focus on risk-based thinking to seize opportunities and prevent negative outcomes.
Applying the process approach in a quality management system allows for:
- Consistent understanding and fulfillment of requirements;
- Consideration of processes in terms of added value;
- Achievement of effective process performance;
- Continuous improvement based on data and information evaluation.
Risk-based thinking is a strategic approach that focuses on identifying, assessing, and managing risks to achieve better outcomes and ensure the success of an organization. It involves understanding potential threats and opportunities that could impact the organization’s objectives and making informed decisions to address them.
Who should be certified:
Benefits:
- Internal processes become more effective and efficient, less error
- Maintains consistency and quality in organisational procedures and outputs
- Allows organisation focus on growth, customer requirements and improving services/products
- Increased customer satisfaction
- Increased market share and profitability
- Increase organization’s chances in securing business
- Provides confidence to potential investors or financiers (bank loans)
Contributes to SDGs:
- Goal 1: No Poverty
- Goal 9: Industry, Innovation and Infrastructure
- Goal 12: Responsible Consumption and Production
- Goal 14: Life Below Water
