ISO 21101:2014
Training Programmes
Awareness
Course Description:
This training course is designed for organisations who wish to understand the standards applicable and roles of an Adventure Tourism Safety Management System (ATSMS). The ISO 21101:2014 states that an adventure tourism organisation is responsible for the safety of its employees and adventure tourism participants who are exposed to hazards and risks at the adventure tourism site or arising from its’ activities. Adoption of an ATSMS enables an organisation to offer safe and healthy adventure tourism activities and environments – by putting in place preventive and protective measures to prevent injury, and continually improve its ATS performance.
Benefits:
- Global Recognition: Gain insight into an internationally recognized standard for adventure tourism management.
- Risk Mitigation: Learn how ISO 21101 helps in identifying and managing risks associated with adventure tourism.
- Enhanced Safety Measures: Understand how the standard promotes safety and quality in adventure tourism operations.
- Competitive Advantage: Explore how ISO 21101 certification can provide a competitive edge in the adventure tourism industry.
- Improved Customer Confidence: Discover how adherence to ISO 21101 can build trust and confidence among cust
Upon completion of the course, participants will be able to:
- Promote awareness on the ISO 21101:2014 requirements among colleagues
- Provide an understanding on ISO 21101:2014 framework
- Understand the key benefits of implementing the ISO 21101:2014
Who should attend:
- Executives / Officers / Supervisors / Personnel in tourism companies
- Adventure tourism Operations and Safety Managers and Professionals
- Tourism and leisure management students and lecturers
- Tourism Consultants / Auditors
- Occupational Health and Safety Professionals
- Enforcement and Government Officers
- Internal Auditors
What you will learn:
- Knowledge of High-Level Structure (HLS)
- Concept and elements of an ATS management system
- Overview of individual clauses of the ISO 21101:2014 standard
Duration
1 day
Interpretation and Implementation
Course Description:
This training course will help tourism service providers develop the necessary understanding and expertise to support establishing, implementing, managing and maintaining an effective ATS management system. The ATSMS encourages providers to analyse their adventure tourism activities, understand participants’ requirements, define the processes that ensure safety, and keep these processes under control. With increased focus on tourism safety globally, this course prepares tourism providers to fulfil the need to provide an effective framework towards continual improvement in safety performance, contributing to the delivery of safe adventure tourism activities.
NIOSHCert is currently the sole provider of this training course in Malaysia.
Benefits:
- Gain in-depth knowledge of ISO 21101 and its relevance to adventure tourism.
- Enhance organizational safety management practices.
- Ensure compliance with international standards in the adventure tourism industry.
- Improve risk management strategies.
- Foster a culture of safety and quality within organization.
Upon completion of the course, participants will be able to:
- Understand the requirements of ISO 21101:2014, identify and assess risks and opportunities on day-to day basis
- Identify system elements and activities that are effective for managing ATS risks and opportunities, which provide a basis for continuous improvements
- Apply professional management principles and techniques to design, develop and implement comprehensive ATS management system
Who should attend:
- Executives / Officers / Supervisors / Personnel in tourism companies
- Adventure tourism Operations and Safety Managers and Professionals
- Tourism and leisure management students and lecturers
- Tourism Consultants / Auditors
- Occupational Health and Safety Professionals
- Enforcement and Government Officers
- Internal Auditors
What you will learn:
- Knowledge of High-Level Structure (HLS)
- Overview of ATS Management System
- Explore the intent and interpretations of the individual clauses of ISO 21101:2014
Duration
2 days
Internal Auditor
Course Description:
This course aims to educate participants on effective approaches for auditing Adventure Tourism Safety Management Systems (ATSMS).
Benefits:
- Gain a comprehensive understanding of the ISO 21101 standard
- Develop the skills to plan, conduct, report, and follow up on internal audits
- Enhance risk management and safety practices in adventure tourism
- Strengthen organizational compliance with international standards
- Elevate professional competence as an internal auditor
Upon completion of the course, participants will be able to:
- Understand the fundamentals and requirements of ISO 21101:2014 ATSMS
- Plan for, and conduct, an effective audit
- Write a performance evaluation report
Who should attend:
- Executives / Officers / Supervisors / Personnel in tourism companies
- Adventure tourism Operations and Safety Managers and Professionals
- Tourism and leisure management students and lecturers
- Tourism Consultants / Auditors
- Occupational Health and Safety Professionals
- Enforcement and Government Officers
- Internal Auditors
What you will learn:
- Knowledge of High-Level Structure
- Overview of ATS Management System
- Auditing skills
- How to conduct an audit
- How to develop audit protocols
- Planning of audit follow-up activities
Duration
2 days
Auditor/Lead Auditor (Exemplar Global Certified)
Course Description:
This training course looks at the auditing skills needed to assess the requirements of ISO 21101:2014 standard for Adventure Tourism Safety Management Systems (ATSMS). It explores the necessary expertise for performing an ATSMS audit by applying widely recognised audit principles, procedures and techniques. This practical-based training will enable participants to master audit techniques and become competent in managing audit programmes, teams, as well as communication with customers and conflict resolution.
Benefits:
- Gain a deep understanding of ISO 21101 standards and audit principles.
- Enhance auditing skills for effective assessment of management systems.
- Contribute to the improvement of organizational processes.
- Increase credibility as a lead auditor in ISO 21101.
Upon completion of the course, participants will be able to:
- Identify the aims and benefits of an ISO 21101:2014 audit
- Lead and conduct ATS audits
- Prepare effective performance evaluation reports
Who should attend:
- Executives / Officers / Supervisors / Personnel in tourism companies
- Adventure tourism Operations and Safety Managers and Professionals
- Tourism and leisure management students and lecturers
- Tourism Consultants / Auditors
- Occupational Health and Safety Professionals
- Enforcement and Government Officers
- Internal Auditors
What you will learn:
- Lead Auditor skills
- How to develop audit protocols
- How to plan and conduct effective ATSMS ISO 21101:2014 audits
- How to prepare audit reports that accurately represent audit findings
Duration
5 days
